Contact

Write to support@soundmorehuman.com. It is for problems with an account or a payment, questions about the service, privacy requests, reports of abuse or a copyright concern, and anything you think we have got wrong.

What to include

• The email address on your account, if you have one. We cannot look anything up without it.
• What you did, what you expected and what happened instead, and roughly when.
• Your browser and device, if the problem is on the page itself.
• For a privacy request, say whether you want a copy of your data, a correction or deletion. Write from the address on the account.

Please do not send a password or a card number, and do not paste the text you rewrote unless that text is the problem. We do not need it to help you.

How soon to expect a reply

We aim to reply within a few working days, and within 30 days for a privacy request. That is a target, not a promise: one person answers these, and a slow week happens. Billing problems come first.

Notices

Notices about the terms are sent and received by email. No postal address is published, so please use email rather than post. What happens to your text and your account details is on the privacy page.